Welcome To Near Nerd
FAQs
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Frequently Asked Questions (FAQ)
Welcome to the Near Nerd FAQ. Below you will find answers to common questions about our products, services, and policies. For inquiries not covered here, please email us at support@nearnerd.com or use our Contact Page.
General Information
What is Near Nerd?
−Near Nerd is your trusted neighborhood destination for mobile device repairs and comprehensive technology solutions across Canada. We offer repair services for all major device brands, pre-owned device sales, accessories, digital marketing, web development, tech support, and even business technology solutions.
Where are Near Nerd locations?
+With expanding locations across Canada—including Whitehorse, Morinville, and Sylvan Lake—you can find a Near Nerd near you using our Store Locator.
How do I contact Near Nerd?
+Email us at support@nearnerd.com or use our Contact Page. We respond promptly to all customer requests.
Orders & Payments
What payment methods do you accept?
+We accept all major credit and debit cards, PayPal, and secure online payments.
How do I know if my order was placed successfully?
+After completing your purchase, you will receive a confirmation email with your order details and receipt.
Can I cancel an order?
+Orders may be canceled within 2 hours, provided they haven’t shipped. Contact us immediately for cancellations.
Shipping & Delivery
Do you offer international shipping?
+Yes! We serve customers throughout Canada and internationally. Shipping costs and delivery times are shown at checkout.
How long does delivery take?
+Standard delivery within Canada usually takes 2–5 business days; international orders may take 7–14 business days.
How can I track my order?
+A tracking number will be emailed to you once your order has shipped.
Warranty & Returns
Do Near Nerd products and services include a warranty?
+Yes. All new products come with a 12-month limited warranty, and repairs/replacement parts include a 90-day guarantee. See our Warranty Policy for details.
What is your return policy?
+Products can be returned within 14 days of purchase if unused, in original packaging, and with proof of purchase. See our Returns Policy for more info.
How do I start a warranty or return claim?
+Email support@nearnerd.com with your order number and issue description. Our team will guide you through every step.
Services & Repairs
What devices do you repair?
+We service all major brands—Apple, Samsung, Google, Motorola, Sony, LG, Blackberry, Huawei, and more.
How long does a typical repair take?
+Most common repairs (such as screens or batteries) are completed the same day, often within 30–60 minutes.
Will my data be safe during repair?
+We take data protection seriously, but recommend customers always back up devices before service.
Do you use original parts?
+We use high-quality, genuine or manufacturer-approved components whenever possible.
Business & Technology Solutions
Do you offer business solutions or bulk pricing?
+Absolutely! We provide custom POS systems, digital marketing, and bulk device procurement. For wholesale/corporate pricing, email support@nearnerd.com.
Privacy & Security
Is my personal information safe?
+Yes. Near Nerd uses secure payment methods and safeguards all customer data. For details, see our Privacy Policy.
Will my data be shared with others?
+No. We do not sell or rent your information. It is shared only when necessary with trusted service providers (e.g., payment and shipping partners).
Other
I have a question not listed here. How do I get help?
+Contact us at support@nearnerd.com or via the Contact Page — we're happy to assist!
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